Please select the service you would like to request.Required
ご依頼をご希望されるサービスメニューをご選択ください。 | Service |
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Please select the number of items you are requesting.Required
お申込みされるご依頼品の数をご選択ください。 | Number of items item(s) |
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【About the Finish】
Please read the explanation and check the box once you understand.Required
【仕上がりについて】説明をお読みいただき、ご理解いただけましたらチェックをお願いします。 | Meister Repair restores the appearance to the highest level possible. However, it is a restoration, and the item will not be returned to 100% of its original condition.
Quick Repair assumes that visible traces will remain, such as slight unevenness at the joints or differences in color. It is not suitable for tableware.
Traditional Kintsugi (Gold / Platinum), Quick Kintsugi (Gold / Platinum), Iro-tsugi and Kan-i-tsugi are suitable for tableware, but repair marks will remain.
In particular, when repairing cracks, we first widen the crack by grinding and then fill it with adhesive resin, so the line becomes wider and leaves a visible mark.
Due to the nature of the work, slight unevenness will occur at joints and filled areas.
In addition, vibration from grinding may cause cracks to extend, and in some cases we may decide to break the piece completely before repairing it.
For Other, please submit your request after understanding the finish we have explained to you.
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【Precautions for Use】
Please read the explanation and check the box once you understand.Required
【使用上の注意について】説明をお読みいただき、ご理解いただけましたらチェックをお願いします。 | Tableware repaired with Meister Repair or Quick Repair cannot be used for everyday purposes (vases may still be used). These services are intended for decorative items.
Traditional Kintsugi (Gold / Platinum), Quick Kintsugi (Gold / Platinum), Iro-tsugi and Kan-i-tsugi can be used as everyday tableware. However, after repair the item cannot be used in a microwave or dishwasher. Please do not scrub it hard with a sponge or use bleach.
In addition, Traditional Kintsugi and Quick Kintsugi (Gold / Platinum) use natural urushi lacquer. Please do not soak these items in water for more than 3 hours or pour boiling water into them (they cannot withstand temperatures of 100°C or higher).
For Other, please submit your request after understanding the precautions and explanations we have provided.
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Only for customers requesting Traditional Kintsugi or Quick Kintsugi (Gold / Platinum) for a cup or teacup (yunomi): please read the explanation below and answer.
【本格金(プラチナ)継ぎ】【クイック金(プラチナ)継ぎ】でご依頼品が「カップ」「湯呑み」の方のみ、下記説明をお読みいただきご回答ください。 | 【Explanation】 When metal powder (gold or platinum) is applied to the inside of a cup, tea stains tend to stick more easily.
If you are concerned about tea stains, we recommend finishing only the inside of the cup with colored lacquer (black, bengara red or beige). This makes tea stains less likely to stick. Inner cup finish |
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Only for customers requesting Iro-tsugi or Kan-i-tsugi: please check the box once you understand.
【色継ぎ】【簡易継ぎ】にてご依頼のお客様のみ、ご理解いただけましたらチェックをお願いします。 | Iro-tsugi is a service that fills chips and cracks in everyday tableware using a color close to the original.
The color will be similar, but it will not be an exact match.
For tableware with patterns or multiple colors, we will repair it in the single color we judge to be the best match. As a rule, we do not paint multiple colors to match the pattern.
If you have a specific color request (for example, repairing a white dish in red), please write it in the Notes field below.
Kan-i-tsugi does not include color matching. It is a service that simply bonds the pieces and fills chips.
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Only for customers requesting Quick Repair: please check the box once you understand.
【クイックリペア】にてご依頼のお客様のみ、ご理解いただけましたらチェックをお願いします。 | Quick Repair is suitable for customers who do not require visual precision and simply want the item restored to a reasonable shape.
We will decide which of the processes (bonding, shaping and coloring) to carry out, and to what level of precision.
Depending on our judgment, we may not apply color, or we may limit the precision of the work.
If you require a high-precision restoration of the item's appearance, please do not request this service.
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Please check the box once you understand and agree to the following.
Required
以下の内容につきましてご理解のうえ同意いただけましたらチェックをお願いします。 | * I am submitting this request with full understanding of the repair details, estimated price, period during which the item will be kept, and post-repair care instructions provided by the company.
* The estimate we provide is valid for one month.
* If items are exchanged by shipping, a packing and shipping fee (shipping cost plus packing cost) will be charged in addition to the repair fee.
* If you are not satisfied with the repair, we will investigate and, based on our judgment, offer only a partial or full refund or a re-repair.
* We do not accept claims for compensation for emotional distress or other unreasonable demands. If we determine, in accordance with our company policy, that conduct constitutes customer harassment, we will respond firmly, including contacting the appropriate legal authorities.
* If we are unable to reach you for more than 2 months after notifying you that the repair is complete, the item will be disposed of.
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【For Customers Requesting Repair from Overseas】
Please be sure to read the following before submitting your request.
■ 海外からご依頼のお客様へ（お申し込み前に必ずご確認ください） | Repairs that involve shipping from overseas or return shipping overseas are accepted only if you agree to the terms below.
Please read each section, confirm the details, and check the box for each section.
We can accept your request only when all sections have been checked. |
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【1. Items We Cannot Accept】
Please read and check the box once you understand.Required
【1. お受けできないお品物】 | The following items are restricted from international shipping under the Washington Convention (CITES), customs laws and other regulations. We therefore cannot accept repairs involving international shipping for these items.
• Items containing ivory, tortoiseshell (hawksbill turtle) or coral
• Items using the leather or fur of rare animals such as crocodiles, snakes or lizards
• Items using restricted woods such as Brazilian rosewood (jacaranda)
• Counterfeit or imitation brand products
If you are unsure of the materials, please check them before submitting your request.
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【2. How to Send Your Item to Us】
Please read and check the box once you understand.Required
【2. 当店へのお送り方】 | • You may choose any shipping method (international post, DHL, FedEx, etc.) that suits you.
• Please be sure to use a service with tracking and insurance.
• Please prepay the shipping cost. We cannot accept items sent cash on delivery (freight collect).
• For fragile items such as ceramics, wrap each piece individually in cushioning material, including all broken fragments, and pack them securely so they do not move inside the box.
• After wrapping, place the item in a larger box lined with cushioning material and fill any gaps with more cushioning. This reduces the risk of damage.
• We are not responsible for any damage or loss during shipping to our shop.
• On the shipping label and invoice, describe the contents as "For repair and return" and enter the item name and value accurately.
• After shipping, please send us the tracking number.
• The repair period starts from the date your item arrives at our shop.
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【3. Declared Value and Insurance】
Please read and check the box once you understand.Required
【3. 申告価格と補償について】 | • The value declared on the shipping label and invoice is the basis for compensation in the event of an accident during shipping. If you declare a value lower than the actual value, you may not receive sufficient compensation.
• Please do not declare a value different from the actual value in order to reduce customs duties. False declarations may cause customs delays or the item being returned to you.
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【4. Duties and Taxes on Arrival in Japan】
Please read and check the box once you understand.Required
【4. 日本到着時の関税・消費税】 | • Depending on the value of the item, import duties, import consumption tax and fees may be charged when it arrives in Japan.
• If you use DHL, FedEx or a similar courier and can set duties and taxes to be paid by the sender, please do so.
• If this is not possible, or if you use international post, we will pay these charges when the item arrives and add the amount to your repair fee.
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【5. Payment】
Please read and check the box once you understand.Required
【5. お支払い】 | • Payment is accepted in Japanese yen only.
• Please pay the full amount (including any charges we paid on your behalf, the packing fee and return shipping) before the repair begins.
• Payment methods: credit card or QR code payment (cash is also accepted when you visit our shop).
• Any exchange rate differences or overseas transaction fees charged by your card company are your responsibility.
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【6. Return Shipping Overseas】
Please read and check the box once you understand.Required
【6. 海外へのご返送】 | • We return items by Japan Post EMS or Yamato Transport International TA-Q-BIN. We will choose the most suitable method based on the size, weight and value of the item and the destination.
• Both methods are shipped with tracking and insurance, and we will send you the tracking number after shipping.
• The maximum compensation is 2,000,000 yen for EMS and 200,000 yen for International TA-Q-BIN. If the value of your item exceeds these limits, please consult us in advance.▼ Estimated return shipping costs
Estimate for one piece in a box (length + width + height up to 100 cm / approx. 39 in, e.g. approx. 40 × 30 × 30 cm, weighing about 3 kg):
• Packing fee: 2,000 yen (double-boxing for fragile items)
• Shipping:
Asia: approx. 5,000–9,000 yen
Europe, Oceania, Canada: approx. 9,000–14,000 yen
United States: approx. 11,000–15,000 yen
Other countries/regions: quoted individually
• Costs vary depending on the size, weight, shipping method and rate revisions. We will tell you the exact amount with your repair estimate. ▼ Estimated delivery time (counted from the day after shipping)
Asia: approx. 3–7 days
Europe, North America, Oceania: approx. 1–2 weeks
Other countries/regions: approx. 2 weeks or more
• Delivery may take longer depending on the country/region, customs processing and local holidays. Shipments to the United States are currently taking longer to clear customs.
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【7. Duties and Regulations in the Destination Country】
Please read and check the box once you understand.Required
【7. 返送先の国での関税・規制】 | • Any duties, taxes or fees charged in the destination country are your responsibility.
• On the return invoice, we will state that the item is "Returned after repair" and list the item's value and the repair fee separately.
• Some countries have systems under which, when an item sent abroad for repair is returned, duty is charged only on the cost of the repair. Conditions and procedures (such as a declaration before sending the item) vary by country, so please check them yourself in advance.
• For shipments to the United States, we may pay duties in advance and charge them together with the repair fee.
• Some countries/regions have their own import regulations (such as quarantine for wooden items). Please check them before submitting your request. We are not responsible if an item cannot be returned because of such regulations.
• Some countries may require items repaired with gold, platinum or urushi lacquer to be declared.
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【8. Damage or Loss During Return Shipping】
Please read and check the box once you understand.Required
【8. 返送中の破損・紛失について】 | • Your item will be shipped with insurance. If it arrives damaged, please do not discard the box or packing materials. Take photos of the item and its packaging and contact us within 3 days of receipt.
• We will handle the insurance claim. Compensation is limited to the carrier's maximum coverage and the declared value.
• We may ask you to keep or submit the item and packing materials for the carrier's investigation.
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【9. Disclaimer】
Please read and check the box once you understand and agree.Required
【9. 免責事項】 | • We are not responsible for delays, returns or damage caused by circumstances beyond our control, such as weather, customs, local delivery conditions, or customs inspection or seizure.
• Any costs arising if your item is held because of regulations in the destination country or the details you declared are your responsibility.
• If delivery fails due to refusal of receipt, an incorrect address or inability to receive the item for reasons on your side, return shipping, re-shipping and storage fees are your responsibility.
• If you cancel after we have inspected the item, the return shipping and packing fees are also your responsibility.
Do you understand and agree to the above?
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【10. Handling of Personal Information】
Please read and check the box once you understand and agree.Required
【10. 個人情報の取り扱い】 | • For return shipping, we will provide your name, address, phone number, email address and other details to carriers and customs authorities outside Japan. By submitting your request, you agree to this.
Do you understand and agree to the above?
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【11. Contact and Other Terms】
Please read and check the box once you understand and agree.Required
【11. ご連絡・その他】 | • We reply between 10:00 and 17:00 Japan time (JST). It may take 1–2 business days for us to reply.
• If you cancel after paying by credit card or other means, payment processing fees and exchange rate differences may not be refundable.
• In the event of any discrepancy between the Japanese and English versions of these terms, the Japanese version shall prevail. These terms are governed by the laws of Japan.
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NameRequired
お名前 | First name Last name |
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Company or organization name (if applicable)
法人や団体の方は名称をご記載ください | |
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Phone numberRequired
電話番号 |
Please include your country code. |
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Email addressRequired
メールアドレス | |
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Email address (please enter again to confirm)Required
メールアドレス（確認用） | |
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Notes
If you selected "Other" or are requesting multiple services, please describe your request here. Please also include any other information you would like us to know. (English or Japanese is fine.)
備考欄 | |
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Your addressRequired
お客様ご住所 | Country
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Street address
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Apartment, suite, building (optional)
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City
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State / Province / Region
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Postal / ZIP code
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How would you like to receive your repaired item?Required
完了した修理品のお受け渡し方法をご選択ください | Delivery method
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Would you like the packing materials sent with your item (boxes, bags, towels, wrapping paper, etc.) returned after the repair?Required
お預かりした梱包資材（箱、手提げ袋、タオル、包み紙など）は修理完了後お返ししますか？ | Packing materials
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Please let us know whether we may use photos or videos of your repaired item for promotional purposes.Required
修理品の画像や動画の宣伝使用許諾についてご選択ください。 | May we use photos or videos of your repaired item for advertising on our website and social media? All personal information (name, address, etc.) will be kept private, and we will respect copyright and portrait rights. You may withdraw your consent at any time before use begins.
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If you would like the repaired item shipped to an address different from the one above, please enter it here.
配送でのご返送をご希望で、返送先が上のご住所と異なる場合はご記載ください | Country
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Street address
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Apartment, suite, building
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City
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State / Province / Region
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Postal / ZIP code
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